Identify Inactive Subscribers
Removing inactive subscribers can lower your subscriber count and costs. Learn how to segment inactive subscribers so you can re-engage or remove them.
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About Compromised Mailchimp Accounts
What to do if you suspect your account has been compromised.
Troubleshoot the Signup Activation Email
Troubleshoot common reasons why you haven't received the account activation email.
I Received Spam from Mailchimp
How to report a Mailchimp user who is violating our Terms of Use by sending spam.
I know this email address is valid, but it hard bounced
Valid email addresses can hard bounce for many reasons. Reading bounce headers (SMTP replies) can provide insight on what caused an address to hard bounce.
I Can't Log In
Get tips for solving login problems and other common account access issues.
Use Groups to Find Subscriber Preferences
Learn how to create and use groups that are tailored to subscriber preferences and interests.
How Throttling Improves Deliverability
Mailchimp aims to deliver your campaigns as quickly as possible. However, postponing deliver can help us stop spam and ensure your email reaches inboxes.
How the Form Builder Works
Learn how to customize forms, welcome emails, and other response emails with our Form Builder.
How Mailchimp Prevents and Handles Abuse
Learn the steps we take to prevent abuse of our system, and how we handle abuse when it happens.
How Mailchimp Can Help Your Online Store
Mailchimp’s e-commerce tools help you grow your business and sell more stuff. Find new audiences, promote your products, boost customer loyalty, and track your sales.
How Legitimate Marketers Can Prevent Spam Complaints
Learn why audiences generate abuse complaints, and steps to take to prevent them.
